Terms & Conditions

1. Your booking
a. Deposits and Final Payments
Deposit payments are non-refundable and as follows:
Holiday type Per person
UK & Ireland Coach Holidays £35
European Coach Holidays £100
All Ocean Cruises £150
Air to Jersey £150
All other Air Holidays £250

Please make cheques payable to Glenton Holidays or to the travel agent you book through. If you pay Glenton by credit card then a charge of 2% will apply (travel agent charges may vary).

b. Late Bookings
Bookings made within balance due must be paid in full at the time of booking.

c. Final Travel Details
We will forward your travel documents and information approximately 10 days prior to departure.

2. Cancellation of your booking
a. Cool off Period
Providing that you have booked more than 60 days in advance of your holiday departure date we allow you seven days from the time we issue your Holiday Confirmation to change your mind. If you have changed your mind within seven days and would like to cancel your holiday booking, then you must inform us in writing within this seven day period. For which we will provide you with a full refund of all monies paid. This does not apply to late bookings made within 60 days of departure.

b. If You Cancel your Holiday
i. If you cancel your holiday after the cool off period or cancel a holiday which is within 60 days of departure for any reason then you must inform us in writing. We shall be forced to apply our cancellation charges at the following rates:

Coach holidays
84 days or more before departure - deposit only
83 days to 56 days before departure - deposit only
55 days to 28 days before departure - deposit only
27 days to 14 days before departure - 50%
13 days to 7 days before departure - 65%
6 days to 1 day before departure - 90%
Day of departure or after – 100%

Air / Cruise Holidays
84 days or more before departure – deposit only
83 days to 56 days before departure – 50%
55 days to 28 days before departure – 60%
27 days to 14 days before departure - 80%
13 days to 7 days before departure - 100%
6 days to 1 day before departure - 100%
Day of departure or after – 100%

ii. Should you cancel your holiday due to medical reasons and you can support this with the documentation requested by the insurer, you may be able to reclaim these charges, less any excess figure, if the reason for cancellation is covered by your holiday insurance. Advice on how to make your claim, which must be dealt directly with the Insurance Company, will be sent together with a Cancellation Invoice following your written confirmation of cancellation..

iii. If any person with whom you are sharing a room should cancel, and you wish to continue with your holiday as planned, we will make every effort to transfer you to a suitable room, if available. If this is not possible, or if this results in any additional charges, we reserve the right to pass on these charges to you, or to cancel your holiday and apply the appropriate cancellation charges.

c. If We Change or Cancel Your Holiday
i. Material Alterations, Cancellations and Compensation. Because our brochure details are prepared months in advance it could become necessary, in certain circumstances, to change your holiday arrangements, to amend itineraries, change hotels, alter your UK airport, or to cancel your holiday because it has failed to attract the minimum number of passengers required for the tour or pick-up point (if applicable). Often these are only minor changes, but where a Material Alteration or Cancellation (see point c.ii) becomes necessary outside the date when full payment is due you have the following options: (a) to continue with the holiday as amended or (b) accept an alternative holiday which we may offer or (c) cancel your booking and receive a prompt refund of all monies paid. A refund will become due to you if any alternative accommodation offered to you is of a lower standard than previously advertised. Where a Material Alteration or Cancellation is notified after the date when full payment is due you are also entitled to compensation on the scale set out below, unless this is a result of hostilities, lock-out, political unrest, industrial disputes, adverse weather conditions, fire, epidemic or health risk, disease outbreak, or any other reason of unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all care had been exercised.

ii. Definitions of Material Alterations and Cancellations.
For the above purposes a holiday will be deemed to be Materially Altered or Cancelled if we make a significant change of resort, a change of accommodation to a lower standard or price, a change of departure date or a change of coach holiday departure point more than five miles from the original.

d. Changes to Flight Times
As our brochure is published many months in advance any flight times detailed in the brochure, or in any other literature we publish, are for guidance only. Flight times and/or schedules can change, often with little notice, and we reserve the right to substitute alternative airlines, routes and times from those shown if required. Such a change is not a material alteration (see section 2cii) and will not entitle you to cancel your holiday without incurring a cancellation charge. Your final flight details will be sent to you with other important travel information about 10 days before departure and you must check this carefully as soon as it is received.
e. Changes to Your Booking and Amendment Charges
Period before departure when a material alteration or cancellation is notified
Holidays where full payment is due 28 days before departure
Compensation per person
More than 84 days – nil
83 days to 28 days – nil
27 days to 14 days - £5
13 days to day of departure - £10

Holidays where full payment is due 29 to 84 days before departure
Compensation per person
More than 84 days – nil
83 days to 28 days – £5
27 days to 14 days - £10
13 days to day of departure - £20

If, after booking your holiday, you are prevented from travelling and wish to transfer the booking to another person, the company will agree as long as the other person satisfies all the conditions applicable to the package, and subject to both persons accepting joint and several liability for full payment of the package price and the company’s charge of £10 for confirming the transfer and any additional costs imposed upon the company by flight or cruise operators or accommodation suppliers. Any transfer requests within 14 days of departure will however be treated as a cancellation and will be subject to the scale of cancellation charges set out in point 2b above. Requests for changing the booking to another departure date, hotel, tour, or to amend your departure point/travelling plans, will be treated similarly.

3. Your holiday
a. Your GLENTON Package
Your holiday includes a number of elements as stated in our brochure and/or on this website. Unfortunately we cannot make any refunds if you choose, or are unable to, take any part of this package.

b. Your Holiday Accommodation
i. Private facilities are available at certain hotels, some at extra cost, and this is shown in the price panel. Rooms with private facilities (sometimes referred to as En-Suite or Private Bathroom) have bath and/or shower and WC, and some rooms may have a washbasin in the bedroom rather than in the WC or bathroom.

ii. There is no additional supplement for the limited number of single-bedded rooms available at our UK mainland hotels. However, certain hotels may allow single occupancy of double bedrooms and these rooms, where available, will often carry a supplement.

iii. Lower floor rooms are defined as rooms on the ground or first floor. We make no extra charge for the limited number available and although every effort is made to comply with your wishes we accept no liability for failure to provide such a request and cannot accept bookings which are conditional upon us fulfilling this request.

iv. Any special requests (eg special diets, low floor or adjoining rooms)must be made at the time of booking and printed in the relevant section of the confirmation invoice issued by GlentonHolidays to you or your travel agent. If, for whatever reason, this is missing you must contact us immediately otherwise the information will not be passed on to the relevant suppliers. Whilst every effort is made to comply with your wishes we cannot guarantee that such requests will be granted or that your accommodation will be able to provide the requested services or facilities. We cannot accept any reservation that is conditional upon any special request being satisfied.

v. Some amenities and facilities require cleaning, servicing or may suffer mechanical failure at times, and other unforeseeable factors beyond the control of the supplier may affect their availability from time to time. Entertainment as detailed in the brochure may also be affected for similar reasons and therefore its frequency and nature may be subject to change. The listing of a ‘Dance Floor’ in a description does not necessarily mean that dancing will be available during your stay.

vi. In certain circumstances itmay become necessary to change the location of a single overnight stop. Whilst we will do our best to notify you in advance of such a change, we reserve the right to effect such a change without notice. At all times the change of hotel will be of equivalent standard to the original. Few insurance companies will provide cover for loss of luggage or personal belongings stored in an unattended vehicle overnight. You should therefore take all personal belongings with you at overnight stops.

vii. In certain cases tourist board accommodation categories or star ratings are shown against hotels. Overseas countries have different grading systems, and star ratings may not be equivalent to those in the UK.

viii. Some hotels may make an additional charge for the use of leisure facilities.

ix. Inclusive Bars: Please note that where drinks are included as part of the holiday package, conditions do apply and the accommodation provider will give full details on arrival. The accommodation provider has a legal duty of care to maintain responsible drinking and will place measures to monitor and control as they see fit. All-inclusive packages are designed to allow you to budget in advance and anyone abusing the inclusive bar facility may have this facility withdrawn at any time by the accommodation provider and without compensation. If the inclusive arrangement is restricted or banned by any government agency, court or council in advance of your arrival, you have the right to cancel your holiday and request a full refund but this will be the extent of our liability.

c. General
i. On full board holidays lunch is not included on the first and last days.

ii. Admission fees or guided tours are not included in the holiday price unless expressly stated in the excursion description. We reserve the right to change itineraries and included excursions from those stated in the brochure, where necessary, and this will not entitle you to compensation where such variations are a consequence of nonsignificant changes to your holiday. Please note that on cruise holidays onshore excursions incur an additional cost.

iii. We reserve the right to prohibit travel should you be experiencing medical symptoms likely to cause ill health to others. It is therefore vital that you ensure you are fit to travel prior to arriving at the pick-up point, port or airport as full cancellation charges will apply should we be forced to terminate your holiday. We also reserve the right to refuse a booking or terminate your holiday and levy full cancellation charges in the event of irrational conduct that is likely to cause anxiety, annoyance, harm or danger to other passengers..

iv. Should you leave any belongings at your accommodation or on a coach we will make every effort in tracing and returning them to you, although we do reserve the right to pass on any cost incurred in doing so.

v. In the event of any contact being made with us, either directly by you, or by your Travel Agent, on any subject whereby information contained in this brochure is changed, or additional information given, you or your Travel Agent must ensure that the information given is confirmed in writing. No responsibility will be accepted for any loss, damage or disappointment if this procedure has not been followed.

vi. On all holidays insurance is included in your holiday at cost. Should you make a claim under your insurance policy we can take no responsibility if this claim is disputed or refused by the insurer or for any additional expense incurred by you in making the claim whether successful or not.

vii. Due to the overall weight and space restrictions on vehicles, luggage is limited to one medium size suitcase per person. Luggage on aircraft or other carriers is subject to the carrier’s terms and conditions, a copy of which can be sent to you on request.

viii.All holidays are sold subject to availability.

ix. When travelling abroad food and entertainment may reflect local customs and tastes.

x. Responsibility is limited for events which are reasonably beyond our control and unforeseeable. Examples of such events could include traffic or road conditions, unavoidable technical or mechanical transport problems, epidemic outbreaks, weather conditions, disputes, fuel shortages and fire.

xi. Glenton Holidays has no control over other clients staying in your accommodation. We cannot accept liability for any inconvenience or disturbance caused to our holidaymakers by any other guest or guests staying during the same period. On Good Companions tours it is impossible for us to ensure in advance that all guests are over the age of 55 and we accept no responsibility for the fact that clients under this age may join our tours from time to time, with or without our consent.

4. Disabled holidaymakers
We welcome disabled passengers on our holidays, but some holidays may not be suitable, in our opinion, for your particular disability. Please ensure that the full extent of your disability is advised in a covering letter. Please also ensure that confirmation of your disability has been acknowledged. If we are not informed of any disabilities in this way we cannot be held responsible for any cost or inconvenience incurred. Should you cancel or terminate your holiday due to these reasons full cancellation charges will apply. Collapsible wheelchairs are accepted on coaches, with prior agreement, but battery/motorised models are not on the grounds of safety to staff and other passengers. On cruise or air holidays, onboard policies regarding disabled holidaymakers may vary. If we are not advised of a disability at the time of booking, you may be refused travel.


5. Your travel arrangements
a. Departure Times and Places
i. It is only possible for customers to be picked-up and dropped off at the scheduled departure points as listed in the brochure or on this website. Departure times shown in the brochure are approximate times only and are subject to change. Final travel times will be confirmed with your Final Travel Documents approximately 10 days before departure.
ii. If you do not receive your travel documents within 5 days of your departure date you must contact us immediately so that they may be re-sent to you or any new details confirmed as soon as possible. We cannot accept any responsibility for any loss or expense resulting if the above procedures have not been carried out.
iii. You are responsible for ensuring that you are at the correct departure point at the correct time. We cannot accept any responsibility for you not locating your transport or any additional expenses incurred due to you failing to join your transport for the above reasons.
iv. Where there is insufficient demand for the advertised departure route Glenton reserves the right to alter the route.
v. Where we include home pick up, we can only collect from one address per booking. The service is limited to those areas advertised.

b. Tour Coaches and Coach Seats
i If it becomes necessary to use a coach with different seat numbers to those shown in the booking form, the seat position should not change significantly. However, we cannot accept bookings conditional on the provision of specific seats and accept no liability if the seat provided is in a different position to that indicated in the published seating plan. Reserved seats are not allocated on transfer services or optional excursions. Although certain tours are advertised as having a coach with WC facilities, we reserve the right to operate a coach without such facilities should this become necessary due to mechanical failure, accident etc. Fromtime to time connecting taxis and minibuses may be used on a transfer element of your holiday.
ii. In the unlikely event of a premium coach being unavailable, for whatever reason, on Glenton Select tours we reserve the right to replace the vehicle with a regular coach. Clients will be refunded £5 per day and this will be the extent of our liability.

c. Smoking
For the comfort of the majority of passengers, all coaches are strictly no smoking. If you ignore this rule we reserve the right to terminate your holiday and levy full cancellation charges. You may also be liable to meet the cost of any claims brought against Glenton resulting from such an incident.

d. Porterage
On some holidays porterage may not always be available and where it is you will usually incur a small extra charge. Porterage is usually not available at sea ports or airports for security reasons.

e. Conditions of Carriage
You are advised that overland carriage is in vehicles other than those owned or operated by Glenton Holidays Ltd and that no sea or air transport is owned by the company. Such transport is subject to national and international regulations and conventions which may limit or exclude liability – a copy of these are available if you wish to see them. Your contract is subject to English Law and jurisdiction. Not all coaches bear Glenton livery.

f. Delayed Departure
If your departure to or from the UK mainland is delayed for more than six hours beyond the scheduled departure time we will make arrangements for meals and alternative accommodation only if this delay results in the advertised meal and accommodation arrangements being cancelled. We cannot accept responsibility for any meals or accommodation not included in the advertised holiday itinerary. If departure from the UK mainland is delayed for more than twelve hours beyond the scheduled departure time we reserve the right to cancel the holiday and refund all monies paid and this shall be the extent of our liability.
g. Airport Assistance
Any passengers requiring airport assistance must request this at the time of booking. Failure to follow this procedure may result in assistance being unavailable. Cancellation charges will apply should you choose to cancel your holiday as a result.

6. Liability & consumer protection
Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of your insolvency. For holidays by air, Glenton Holidays Limited act as agents for carefully selected professional air operators who provide security by way of a bond held by the Civil Aviation Authority. All other holidays contained in this brochure, whether they are package holidays or not, are covered by bonding arrangements by ABTA and our membership number is Y0234. We are obliged to maintain a high standard of service to you according to ABTA's Code of Conduct, and we can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http://www.abta.com/heretohelp.shtml This brochure is published by Glenton Holidays Ltd in good faith and is designed to assist you in choosing a suitable holiday. We accept responsibility for ensuring that the component parts of your holiday as described in this brochure are of a reasonable standard and that the obligations arising from this contract are performed properly unless this non or improper performance is attributable neither to any fault of ours or to that of another supplier because i) the failure to perform the contract were attributable to you ii) such failures were attributable to a third party unconnected with the provision of the contracted services, and are unforeseen and unavoidable iii) such failures are due to force majeure or to an event which we, or the supplier of the service, even with all due care could not foresee or forestall. Even in the case of sections i and ii above we will still give prompt assistance to you but this shall be the extent of our liability.

Claims other than Personal Injury
Subject to the foregoing we will pay reasonable compensation for the non or improper performance of the contract by us, limited at all times to twice the total cost of the holiday.

Claims for Personal Injury
Subject to the foregoing, all claims relating to personal death or injury will be equivalent to the damages you would be entitled to receive under English Law in an English Court provided at all times that:

a) you assign to Glenton any rights against a supplier or other person or party you may have relating to the claim.
b) that you co-operate fully with us should we or our insurers wish to enforce those rights which have been assigned to us and
c) that such payment in the case of transport or air is limited to that laid down in the appropriate International Conventions. Note. Failure to notify us of your claim within 90 days of your return from holiday may affect our ability to investigate your claim and may impact on the way your claim is dealt with.

7. Data protection
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we and your travel agent need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law. Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking you consent to this information being passed on to the relevant persons). You are entitled to a copy of your information held by us. If you would like to see this please contact D. Haig, Data Controller, Glenton, 30 Gordon Street, Glasgow, G1 3PU..

8. Price Policy
Before confirmation of your holiday we reserve the right to change prices from those advertised in this brochure. Having confirmed your holiday by sending your Holiday Confirmation Invoice, the price of your travel arrangements is subject to surcharges only on the following items. 1. Transportation – e.g. increases in fuel costs 2. Government action – e.g. any increases in VAT or any other tax imposed on us or required to be passed on by us 3. Currency – in relation to adverse exchange rate variations. However, even in these circumstances we will absorb or retain an amount equivalent to the first 2% of the price of your holiday, which excludes any insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged but where a surcharge is payable there will be an administration fee of 50p together with an amount to cover travel agents’ commission. If this means paying more than 10% on the holiday price, you will be entitled to cancel and receive a full refund of all monies paid. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the revised invoice. Should the above mentioned price variations be downward then the price of your holiday will be accordingly reduced and any refund paid to you. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. The holiday prices published in this brochure were calculated according to exchange rates published in the Financial Times on 19 August 2011: Euro 1.1493

9. Arbitration
In the event that you have any complaint during the course of your holiday you are strongly advised to immediately bring this to the attention of the supplier of the service in question AND the Glenton Tour Manager/driver. If you are not satisfied with the solution offered you must contact us in writing after returning home. In the event that you do not tell us within 28 days after returning home our ability to investigate and deal with the complaint may be affected. In the unlikely event that we are unable to amicably settle your grievance, you may decide to pursue thematter further. One option is the ABTA Arbitration Scheme which is administered independently by the Institute of Arbitrators. It provides a simple inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. The scheme does not apply to claims for a greater amount than £5,000 per person or £25,000 per booking form, or to claims which are solely or mainly in respect of physical injury or illness. Details can be sent to you on request.

10. Health Matters
Clients travelling to EC countries are strongly advised to obtain the European Health Insurance Card (EHIC) as form E111 is no longer valid. Your local Post Office has application forms or you can apply online at www.ehic.org.uk or call 0845 606 2030. For travel overseas you are also advised to obtain the leaflet Health Advice for Travellers from the Department of Health, your local ABTA travel agent, or directly from ourselves. In the rare event of vaccinations being required, your will be advised on your holiday confirmation invoice.

11. Photo identification, passport and visa requirements

i. For cruises and holidays to Europe, you will require a full 10 year British passport with at least six months validity after your date of return to the UK. Passports are also required for day-trips to European countries such as France or Belgium.

ii. Holders of non-UK passports may be subject to differing visa requirements to those stated above. You are advised to consult your travel agent or the appropriate embassy to seek clarification.

iii. A full passport is now required for ALL holidays that include air travel within the UK and Ireland..

iv. It is your responsibility to obtain correct documentation to travel and full cancellation charges will be levied if you fail to do so.

12. Cruises & Flights

i. Persons with physical disabilities, visual impairments or other handicaps requiring special treatment or assistance, including persons confined to wheelchairs, must advise us in writing of the nature of such conditions at the time of requesting reservations..

ii. The Cruise/Airline Operator reserves the right to refuse passage to anyone who has failed to notify them of such disabilities or need for assistance or who, in the Cruise/ Airline Operator’s opinion is unfit for travel or anyone whose condition may constitute a danger to themselves or others on board.

iii. The Cruise/Airline Operator reserves the right to insist on the presence of an able bodied (fare-paying) companion.

iv. Those passengers confined to wheelchairs must furnish their own standard size wheelchairs and must be accompanied by a travelling companion fit and able to assist them. Ship and airport wheelchairs are available for emergency use only.

v. On cruises for safety reasons passengers using wheelchairs will not be able to go ashore at ports where the ship cannot berth alongside a landing stage or pier.

vi. Glenton acts as an agent for nominated Cruise Operators/Airlines and your booking is subject to the Cruise Operators/Airlines Conditions of Carriage, a copy of which will be sent to you on request.

vii. Where free home pick up is included we reserve the right to alter your departure airport. Flights from Glasgow may be from Glasgow International or Prestwick Airport.

viii. We recommend that you check the names on booking confirmation match the names on your passport. Any corrections made after receiving your holiday confirmation may be subject to applicable airline charges.

ix. Any passengers requiring airport assistancemust request this at the time of booking. Failure to follow this procedure may result in assistance being unavailable. Airport assistance is limited per aircraft, any bookings made where assistance is guaranteed is not applicable for the cooling off period. Cancellation charges will apply should you choose to cancel your holiday as a result.

13. Safety
We recommend that you check Foreign Office Travel Advice relating to the country you have chosen to visit before you make your booking. This information can be found on the Internet at http:/www.fco.gov.uk/know before you go or you can call the ABTA travel information line on 0901 2015050 (calls charged at 0.50p per minute). It is important that you exercise the same care and attention to your personal safety and possessions as you would at home; we recommend that you remain in well-lit, populated areas if out at night and try to avoid displaying expensive jewellery.

14. Child Discounts
A discount of 25% applies to children under the age of 14 provided they are travelling with two adults paying full charge and are sharing the same bedroom. Subject to availability. This applies to coach holidays in the UK only.
15. Acknowledgements
Glenton gratefully acknowledges the large number of tourist
organisations, information offices, hoteliers, websites, photographers
and attractions that have provided photographs for
use within our literature.
VisitWales • English Riviera Tourist Board • Isle of Man Tourist Authority • Jersey Tourism• LDNPA • Paul Reynolds •Merseyside Partnership
• Norfolk – Time to Explore• South West Tourism • photoeverywhere.co.uk
• Scottish Viewpoint • Tourism Ireland •VisitBritain • www.fotoseeker.com
• Yorkshire Tourist Board • Yorkshire TV • Austrian Tourist Board
• Belgian Tourist Board • Dutch Tourism• German Tourist Board
•Madeira Archipelago • photos swiss-image.ch • Regiao de Turismo do Algarve
• Rouen Tourism • Spain – Turespana •Martin Vojta •GrahamSoult • ClaudiaMeyer
• Filipe Samora • Alasdair Ferguson • Johannes Raitio • John Gaynor • Harry McCord
• Marketing Manchester • Jim McAleese • Sefton Tourism • Eurotours • Visit Cornwall
• Ingrid King • Paul Watts • Stuart Yeates • Malta Tourism Authority • Scotrail Images
• Matija Podhraski • www.longleat.co.uk • Stad Leper • Tijl Capoen
• Lancashire & Blackpool Tourist Board • www.visitlancashire.com • Simply Scilly
• www.imagebanksweden.se • Visit Norway • Visit Iceland • Cruise Norway.
If we have inadvertently omitted any individual or organisation from the above list please accept our apologies and contact us so that we can amend the oversight.

Important notice Unfortunately, it is inevitable that some of the details contained within this brochure may have changed since the brochure was printed in December 2011. We will inform you of any material changes to any of the relevant details within this brochure when you book, either with your travel agent or with ourselves, as part of our commitment to quality customer service.